In order to maintain the best possible service levels for customers, triage and debugging support is only provided to a limited number of release versions.
New minor releases are provided roughly once every 2 months, and new major releases are provided roughly twice a year.
DataForge provides full support for both the current version, as well as the latest release of the previous released minor version.
This includes major version upgrades, meaning customers have a roughly 2 month window to upgrade their systems in the case of a major release.
This format is <major>.<minor>.<patch>
Example Supported Versions:
New Minor Release
Current Version: 5.2.0
Previous Current Version: 5.1.6
Supported Versions: 5.2.0 and 5.1.6
New Major Release
Current Version: 6.0.0
Previous Current Version: 5.2.2
Supported Versions: 6.0.0 and 5.2.2
New Patch Release
Current Version: 5.2.3
Previous Current Version: 5.2.2
Supported Versions: 5.2.3 and 5.1.6
Updated